98bd Frequently Asked Questions
Everything you need to know about playing, depositing, and withdrawing on 98bd — Bangladesh's trusted casino and sports betting platform.
Welcome to the 98bd FAQ page — your one-stop resource for clear, straightforward answers to the questions Bangladeshi players ask most. Whether you are new to 98bd and setting up your first account, trying to make a bKash deposit, wondering about wagering requirements on your welcome bonus, or looking for guidance on responsible gaming, this page covers all of it. Browse the sections below or use the category headings to jump to the topic you need.
Payments
bKash, Nagad, Rocket, and bank transfer support covered in full.
Cricket Betting
BPL, IPL, T20 World Cup and Bangladesh Tigers match rules explained.
Slots & Casino
RTP, fair play, and live casino questions answered here.
Account Security
SSL encryption, KYC verification, and login safety tips.
Bonuses
Welcome bonus, free spins, and reload promos explained clearly.
Responsible Gaming
21+ only. Play within your means and your limits.
Account & Registration
How do I create an account on 98bd?
Creating a 98bd account takes under two minutes. Visit the 98bd Login page, tap the registration option, enter your mobile number, set a secure password, and submit your details. You will receive a verification code via SMS — enter it to activate your account. You must be at least 21 years old to register. One account per person is permitted; duplicate accounts may be closed without notice.
What documents do I need for KYC verification on 98bd?
98bd requires a valid National ID Card (NID) or passport as proof of identity, and a recent utility bill or bank statement as proof of address. Upload clear, high-resolution images of both documents through your account dashboard. Verification is typically completed within 24 hours during Bangladesh Standard Time (BST, UTC+6) business hours. Completing KYC unlocks higher withdrawal limits.
I forgot my 98bd password — how do I reset it?
Tap the 'Forgot Password' link on the 98bd Login page and enter the mobile number linked to your account. A one-time reset code will be sent via SMS within seconds. Enter the code, choose a new password of at least 8 characters mixing letters and numbers, and confirm. If your number is no longer active, contact 98bd support directly at [email protected] for account recovery assistance.
Can I have more than one account on 98bd?
No — 98bd strictly allows only one account per person. If we detect multiple accounts linked to the same person, phone number, device, or payment method, all duplicate accounts may be permanently closed and any pending balances forfeited. If you believe your account has been locked in error, contact support at [email protected]. Maintaining a single account also protects your bonus eligibility.
How do I close my 98bd account?
To close your account, email [email protected] from your registered email address with the subject 'Account Closure Request'. Withdraw any remaining balance before submitting the request, as closure may take 3-5 business days to process. If you are seeking closure due to gambling concerns rather than general preference, please explore our self-exclusion options on the Responsible Gaming page first — these may be a better fit.
Deposits & Withdrawals
How long does a bKash deposit take on 98bd?
bKash deposits on 98bd are credited almost instantly — typically within 1 to 5 minutes of a successful transaction. Make sure you use the exact 98bd merchant number displayed in the deposit section of your account and reference your unique transaction ID in the payment note. Deposits outside the stated minimum (৳100) or maximum limits will not process. If a deposit does not appear after 30 minutes, contact support with your bKash transaction ID.
What is the minimum withdrawal amount on 98bd?
The minimum withdrawal on 98bd is ৳500 for bKash and Nagad, and ৳1,000 for bank transfers to accounts at Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank. Withdrawals are processed within 1-24 hours on business days; bank transfers may take up to 3 business days. You must complete KYC verification before your first withdrawal can be approved.
Does 98bd charge any fees on deposits or withdrawals?
98bd does not charge platform fees on standard deposits or withdrawals. However, your payment provider (bKash, Nagad, Rocket, or your bank) may apply their own standard transaction charges. Always check your provider's fee schedule before initiating a transfer. Any applicable taxes on winnings are the player's own responsibility under Bangladesh's applicable laws.
Can I use Rocket or Upay to deposit on 98bd?
Yes, 98bd accepts deposits via Rocket and Upay in addition to bKash and Nagad. Log in to your account and visit the Deposit page to see the current list of supported payment methods and their respective merchant numbers. Available methods and limits are occasionally updated, so always check the live deposit page for the most accurate information before sending funds.
Why is my 98bd withdrawal pending for more than 24 hours?
Withdrawals may be delayed if your KYC documents are still under review, if your account has an active bonus with a pending wagering requirement, or if the transaction was flagged for a routine security check. National holidays in Bangladesh and peak periods around BPL or T20 World Cup fixtures can also slow processing times. Contact support at [email protected] with your withdrawal reference number if the delay exceeds 48 hours.
Games & Gameplay
Can I bet on BPL and T20 World Cup matches on 98bd?
Yes — 98bd offers live and pre-match betting on BPL (Bangladesh Premier League), T20 World Cup, IPL, and other international cricket tournaments. You can bet on match outcomes, top batsman, total sixes, and more. Lines open several days before each fixture and live in-play markets update ball by ball during matches. Bangladesh Tigers domestic and international matches are a core part of the 98bd sports betting calendar.
Are the slot games on 98bd fair and certified?
All slot games available on 98bd are provided by licensed third-party game studios including Pragmatic Play, Microgaming, and NetEnt. These providers use independently audited RNG (Random Number Generator) systems to ensure fair outcomes on every spin. RTP (Return to Player) percentages are set by the provider and typically range from 94% to 97%. 98bd does not modify RNG outcomes or RTP settings — the results you see are exactly what the certified software delivers.
Can I play 98bd casino games on my mobile phone?
Yes, 98bd is fully optimized for mobile play on Android and iOS devices. No app download is required — the full game library, including live casino tables powered by Evolution Gaming and Ezugi, slot machines, and crash games like Aviator, is available directly through your mobile browser. The site uses responsive design so games load and play smoothly even on lower-end Android smartphones common in Dhaka and Chittagong.
What live casino games are available on 98bd?
98bd's live casino section features real dealer games streamed in HD, including Baccarat, Roulette, Blackjack, Dragon Tiger, Andar Bahar, and game-show titles like Crazy Time and Mega Ball. Tables are powered by Evolution Gaming and Ezugi. Many tables have low minimum bets starting from ৳50, making them accessible for players across Bangladesh regardless of budget. Live tables run 24/7.
What is the minimum bet for cricket betting on 98bd?
The minimum bet on cricket markets at 98bd starts from ৳20 per selection, making it easy for players in Sylhet, Khulna, Rajshahi, and across Bangladesh to participate without a large bankroll. Maximum bet limits vary by market and event — flagship BPL night matches and ICC tournament finals typically carry higher maximum limits than domestic fixtures. Check the specific market before placing a large wager.
Bonuses & Promotions
What is the 98bd welcome bonus and how do I claim it?
New players at 98bd are eligible for a welcome bonus on their first deposit — the current offer and amount are displayed on the promotions page inside your account after registration. To claim it, simply make a qualifying first deposit of the stated minimum and the bonus will be credited automatically. Welcome bonuses are subject to wagering requirements before any winnings can be withdrawn, so read the specific T&C attached to each offer.
What is the wagering requirement on 98bd bonuses?
Wagering requirements on 98bd bonuses vary by promotion — typically ranging from 20x to 35x the bonus amount. This means if you receive a ৳1,000 bonus with a 25x rollover, you need to place ৳25,000 in total bets before the bonus balance becomes withdrawable cash. Bets on cricket, slots, and live casino games usually contribute 100% toward rollover, though some game types may contribute at a reduced rate.
Do 98bd free spins expire?
Yes — free spins issued by 98bd typically expire within 7 days of being credited to your account unless the specific promotion states otherwise. Any winnings from free spins are generally added as bonus funds and also carry a wagering requirement before withdrawal. Check the expiry date on each free spin offer in your account promotions section, and use them before the deadline to avoid losing them.
Can I use a bonus on cricket betting as well as casino games?
Most 98bd bonuses can be used across the sports betting section (including cricket, football, kabaddi) and the casino section (slots, live casino, crash games). However, some promotional offers are specific to one product — for example, a free spin bonus is only valid on designated slot games. Always check the 'Eligible Games' or 'Eligible Markets' clause in the specific promotion's terms before placing bonus funds.
Safety & Responsible Gaming
Is 98bd safe and legal for players in Bangladesh?
98bd operates as a safe and reliable online platform using SSL encryption to protect all player data and financial transactions. The site uses certified RNG software from trusted providers to ensure fair play. Regarding legal status, players in Bangladesh should satisfy themselves about local regulations applicable to online gambling in their jurisdiction before registering. 98bd recommends players exercise personal responsibility and play within their means.
What is the minimum age to play on 98bd?
The minimum age to register and play on 98bd is 21 years old. This applies to all products — sports betting, casino games, live casino, andcrash games. Age verification is part of the KYC process — players who cannot verify they are 21 or older will have their accounts suspended and any winnings voided. If you are unsure whether someone in your household has registered underage, contact support immediately at [email protected].
How do I self-exclude or set a deposit limit on 98bd?
98bd supports responsible gaming tools including self-exclusion and deposit limits. To set a daily, weekly, or monthly deposit limit, go to your account settings and select the Responsible Gaming section. For self-exclusion — a temporary or permanent block on your account — email [email protected] with the subject 'Self-Exclusion Request' and your preferred exclusion period. Self-exclusions are processed within 24 hours and cannot be reversed during the exclusion window.
I think my gambling is becoming a problem — where can I get help?
If gambling is affecting your daily life, finances, or relationships, please reach out for support immediately. You can contact the 98bd support team at [email protected] to request a self-exclusion or account cooling-off period at any time. We also encourage you to speak with a trusted friend or family member and seek professional counselling. Responsible gaming is not just a policy at 98bd — it is a commitment to every player's long-term well-being.
Still Have Questions?
Our support team is available around the clock to help players across Bangladesh. Reach us at [email protected] or explore our other pages to learn more about 98bd.